Consumers have the following right of withdrawal:

The revocation instruction depends on:
§ 3 revocation instruction in accordance with § 312 d I BGB in connection with § 355 BGB 

According to § 312 d I BGB the consumer has the legal right of revocation according to § 355 BGB. In the following, the consumer is informed in detail about the legal requirements of the right of withdrawal and the consequences of exercising it.

Right of revocation:
The consumer may revoke his contractual declaration in writing (e.g. letter, fax, e-mail) within 2 weeks without giving reasons. The period begins with receipt of this instruction. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period.

The revocation is to be addressed to:

  1. Letter: Vision Consulting Deutschland GmbH, Bremsstraße 17, 50969 Cologne, DE
  2. Fax: ( 49 ) 221 995574-99
  3. E-mail:

Consequences of withdrawal:
In the event of an effective revocation, the mutually received services are to be returned and any benefits derived are to be surrendered.
After the surrender of the benefits we will issue a refund within 14 days.

If the consumer is unable to return the received benefits in whole or in part or only in a deteriorated condition, the consumer must pay compensation for lost value. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as it would have been possible in a retail store. In addition, the obligation to pay compensation can be avoided if the consumer does not use the goods as an owner and refrains from doing anything that could impair their value.
Goods which can be sent by parcel post are to be returned at the risk of Vision Consulting Germany. The costs of return shipment are to be borne by the consumer if the delivered goods correspond to those ordered.